Welcome to Flowers Cranham, the trusted provider of online flower delivery in Cranham and its surrounding areas. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. These terms govern all transactions and interactions between you, the customer, and Flowers Cranham, regarding the order and delivery of our flower products.
These Terms & Conditions apply to all customers using Flowers Cranham’s website and services for purchasing fresh flowers for delivery within Cranham and neighbouring areas. Please read them carefully before placing an order. If you do not agree with these terms, please do not use our services.
Placing an Order:
To place an order with Flowers Cranham, browse our online product selection, choose your preferred arrangement, and follow the prompts to add items to your basket. Once ready to purchase, proceed to checkout and fill in the required information, including delivery address in Cranham or surrounding locations, billing details, and your desired delivery date. Please double-check your information to ensure accuracy.
Order Confirmation:
After successfully completing checkout, you will receive an order confirmation on screen and, where possible, by electronic means. This confirmation summarises your order details, but does not constitute our acceptance of your order. Acceptance occurs when we have processed and dispatched your order for delivery.
Availability:
All orders are subject to product availability. While we strive to maintain accurate stock levels, unforeseen circumstances may occasionally mean a specific flower or arrangement is unavailable. If an item is out of stock or supply is disrupted, we will contact you to suggest a suitable alternative or arrange a refund as appropriate.
Order Amendments:
If you wish to make adjustments to your order after completing checkout, please notify us as soon as possible. We will make every effort to accommodate changes if your order has not yet been prepared or dispatched. Once an order is in progress or out for delivery, amendments may not be possible.
Accepted Payment Methods:
Flowers Cranham accepts online payments using the payment methods displayed at checkout (such as major debit and credit cards or approved digital payment platforms). All payments are processed securely. No order will be dispatched until full payment has been successfully received.
Pricing:
All prices quoted on the Flowers Cranham website are in pounds sterling (GBP) and include applicable VAT unless clearly stated otherwise. Delivery charges, where applicable, will be added to the total order value at checkout, based on the delivery location and service chosen.
Payment Confirmation:
Once your payment is processed, you will receive confirmation of your order. In the event of any payment issues, please contact us for assistance. Orders with incomplete or failed payments cannot be fulfilled.
Coverage Area:
We offer flower delivery throughout Cranham and the surrounding areas. Upon entering your delivery address at checkout, our system will confirm whether delivery to your location is possible. If you are ordering for addresses outside our standard delivery area, please contact us in advance.
Delivery Times:
We aim to deliver your flowers on the date you specify during checkout. However, delivery times are estimates and occasional delays may occur due to factors beyond our control (such as severe weather, traffic disruptions, or supply delays). We will notify you of any significant delays where possible.
Recipient Details:
Please ensure that the recipient’s name and address are complete and accurate. Any incorrect or incomplete information may lead to delays or failed delivery. If the recipient is unavailable at the time of delivery, we will follow our standard procedure which may include leaving the flowers with a neighbour, at a safe location, or attempting redelivery, at our discretion. We will leave a delivery notification where applicable.
Delivery Verification:
Delivery of your order is considered complete when the flowers are handed to the recipient or left as instructed. Any issues regarding delivery must be reported within 24 hours to allow us to investigate and resolve your concern promptly.
Cancellation by Customer:
You may cancel or amend your order up to 24 hours before your selected delivery date. Cancellations made before this period will entitle you to a full refund. For cancellations requested less than 24 hours prior to the scheduled delivery, due to the perishable nature of our products, we may not be able to issue a full refund if preparation or dispatch has commenced.
Cancellation by Flowers Cranham:
Flowers Cranham reserves the right to cancel any order in the event of unforeseen difficulties, stock unavailability, payment issues, or events beyond our control. In such cases, you will be notified as soon as possible and a full refund will be provided.
How to Cancel or Amend:
If you need to cancel or change your order, please contact us with your order reference and details of the amendment or cancellation. We recommend notifying us as soon as possible to improve the likelihood of accommodating your request.
Freshness Guarantee:
We are committed to delivering the highest quality fresh flowers. If you are not satisfied with the condition of your flowers upon delivery, notify us within 24 hours of receiving your order. We may request photos of the arrangement to assess the issue and determine the best course of action.
Refund or Replacement:
If your order arrives damaged, wilting, or otherwise unsatisfactory, we will offer an appropriate remedy, which may include a replacement, partial refund, or full refund, depending on the circumstances. Any remedy is at our discretion, in accordance with your statutory rights.
Non-Returnable Goods:
Due to the perishable nature of flowers and floral arrangements, goods cannot be returned once delivered, except in cases where we agree a return is appropriate due to quality or delivery failure.
Extent of Liability:
Flowers Cranham’s liability in connection with any order is strictly limited to the purchase price of the order, including any applicable delivery charges. We are not responsible for indirect, consequential, or incidental losses or damages arising from the use of our services or products, to the maximum extent permitted by law.
Events Beyond Our Control:
We are not liable for failure or delay in performing our obligations due to events outside our reasonable control, including but not limited to natural disasters, extreme weather, transport interruptions, or supplier shortages.
Product Images and Descriptions:
While we strive to display and describe our flower arrangements as accurately as possible, the final product may vary slightly in appearance due to seasonal availability and natural variations. Any such variations do not constitute grounds for compensation or cancellation, provided the quality and value of the finished product are equivalent.
You are responsible for ensuring all information provided at checkout is accurate, including recipient contact details and delivery address. Any failure to do so may result in delivery problems, for which Flowers Cranham cannot be held liable.
If you are purchasing flowers for delivery to a public location (such as a hospital, hotel, or workplace), please confirm whether the venue accepts flower deliveries. Any refusal or delay due to restrictions at the venue is outside our responsibility.
The content, images, and materials presented on the Flowers Cranham website are the intellectual property of Flowers Cranham or its licensors. No part of this website may be copied, reproduced, or used for commercial purposes without written consent.
We respect your privacy and will only use your personal information in accordance with applicable data protection laws. Your details are processed securely and will only be used to fulfil your order and for related administrative purposes. For more information, please review our privacy policy available on our website.
These Terms & Conditions and any disputes arising in connection with them, or the use of Flowers Cranham’s services, are governed by the laws of England and Wales. By using our services and placing orders for flower delivery within Cranham and its surrounding areas, you submit to the exclusive jurisdiction of the courts of England and Wales.
Flowers Cranham reserves the right to amend these Terms & Conditions at any time. Updated terms will be published on our website and will take effect upon posting. Continued use of our services constitutes acceptance of any revised terms.
If you have questions or require assistance regarding these Terms & Conditions, your order, or any aspect of our flower delivery service in Cranham or neighbouring areas, please reach out to our customer support team. Contact details and current service hours are available on our website.
Thank you for choosing Flowers Cranham for your flower delivery needs. We look forward to serving customers across Cranham and surrounding localities with quality floral arrangements and reliable service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cranham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cranham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
