At Flowers Cranham, we take pride in supplying the freshest, highest-quality flowers to homes and businesses throughout the Cranham area. Our commitment to excellence means every bouquet or arrangement is meticulously prepared and delivered with care. We understand how important it is that your flowers arrive in pristine condition and stay fresh for as long as possible. That’s why we offer our Fresh Flowers Guarantee to every customer within Cranham and nearby locations.
Though we take every precaution to ensure your order arrives in perfect condition, accidents can occasionally occur during transit. If your flowers arrive looking damaged, wilted, or in any way unsatisfactory, please contact us immediately with your order details and, if possible, a photograph of the issue. This enables us to assess the situation quickly and arrange a prompt resolution. We strive to rectify any damage-on-arrival cases within 48 hours whenever possible.
Our Fresh Flowers Guarantee assures that all flowers delivered by Flowers Cranham will remain fresh and beautiful for at least five days from the time of delivery, provided they are cared for according to our provided instructions. If your flowers fail to meet this freshness standard, please get in touch with us within this five-day window so we can promptly address your concern. We may request a photo of the flowers to assess their condition and determine the best course of action.
Your satisfaction is our top priority. In the rare event that your flowers do not meet our quality or freshness promise, you will have the option to choose between a replacement bouquet or a full refund for the affected items. Simply notify us within the freshness window, and our team will handle the process efficiently and respectfully. If you opt for a replacement, we will schedule swift delivery of a new arrangement at your convenience. For refunds, our standard processing time applies and you will be notified once your refund is approved and processed.
We want every customer experience to be positive and memorable. If you have a complaint about any aspect of our service or products, please reach out directly with as much detail as possible about your order and concerns. Our dedicated team will investigate and respond to all formal complaints within two working days, working with you to resolve the matter to your satisfaction. Customer feedback is invaluable in helping us maintain our high standards.
As a trusted independent florist serving the Cranham community, we are dedicated to delivering exceptional flowers and reliable service to every customer, whether for personal occasions or local businesses. Thank you for choosing Flowers Cranham for your floral needs. We appreciate your trust and always welcome feedback to help us serve you better.
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